Caregiver Inbound call
- Caregiver Inbound: Enter 1 to send a message, 2 to change PIN, or hang up to end the call.
- 1a - Send Message: If there are multiple loved-one associated with the account, you are asked to select one.
- 1b - Speak your message: Speak your message you wish to send
- 1c: - Verify your message: The spoken message is repeated. You can accept it, listen to it again, or accept it.
- 1d - Confirmation required: You are asked if this message requires the loved-one to confirm it. The 'message escalation' process will execute if confirmation is needed. If there is no confirmation during default time period 1, the message turns red on the TV. If no confirmation during default time period 2, the red message doubles in size. If no confirmation during default time period 3, live TV is removed and a full screen appears with a telephone number to call to confirm the message. If there is no confirmation after default period 4, TV Messenger phones the loved one to confirm the message. If there is no response after default period 5, TV Messenger will call, text, and/or Email the Caregiver.
- 1e: Call ends
- 2a - Change PIN: Enter the new PIN number.
- 2b - Confirm PIN number: Repeats the PIN entered and asks to accept it or enter a new one
- 2c - Returns to step 1